Indian Institute of Public Administration

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1.
Consumer grievances redressal by Renu Arora

by Arora, Renu.

Material type: book Book Publisher: New Delhi Manak 2005Barcode no: 80499.Availability: Items available for loan: [Call number: T34403x54 Ar67] (1).

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2.
Relationship marketing: focusing on consumer complaints by Gunjeet Kaur

by Kaur, Gunjeet.

Material type: book Book Publisher: Delhi New Century 2003Barcode no: 82424.Availability: Items available for loan: [Call number: T347 K166] (1).

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3.
Relationship marketing : a study on consumer's perceptions of service quality in selected Indian banks by Saroj Kumar Dash and Arun Kumar Panda

by Dash, Saroj Kumar and Panda, Arun Kumar.

Material type: book Book Publisher: New Delhi Serials Publications 2012Barcode no: 86422.Availability: Items available for loan: [Call number: T347 D26] (1).

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Customer service nightmares: 100 tales of the worst experiences possible, and how they could have been fixed By Nancy Friedman

by Friedman, Nancy.

Material type: book Book Publisher: New Delhi Viva books 2004Barcode no: GR19400.Availability: Items available for loan: [Call number: T347 F914] (1).

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