Indian Institute of Public Administration

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Quality from customer needs to customer satisfaction by Bo Bergman and Bengt Klefsjo

by Bergman, Bo | Kelfsjo, Bengt.

Edition: 2nd ed.Material type: book Book Publisher: New Delhi Overseas Press 2006Barcode no: 81481.Availability: Items available for loan: [Call number: T254 k674] (1).

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Best practices: building your business with customer-focused solutions By Robert Hiebeler, Thomas B. Kelly, and Charles Ketteman

by Hiebeler, Robert.

Material type: book Book Publisher: New York Simon & Schuster 1998Barcode no: GR19397.Availability: Items available for loan: [Call number: T42 An23] (1).

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