Indian Institute of Public Administration

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1.
The public services under reconstruction: client experiences, professional practices, managerial control by Marja Gastelaars

by Gastelaars, Marja.

Material type: book Book Publisher: Oxon Routledge 2009Barcode no: 83095.Availability: Items available for loan: [Call number: K12 G218] (1).

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2.
Uncommon service : how to win by putting customers at the core of your business by Frances Frei and Anne Morriss

by Frei, Frances and Morriss, Anne.

Material type: book Book Publisher: Boston Harvard Business review press 2012Barcode no: 86810.Availability: Items available for loan: [Call number: T48 F881] (1).

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3.
Service management : operations,strategy,and information technology By James A.Fitzsimmons. and Mona J.Fitzsimmons.

by Fitzsimmons,James.A. and Fitzsimmons,Mona.J.

Edition: 5thMaterial type: book Book Publisher: New Delhi Tata McGraw-Hill 2006Barcode no: GR19992.Availability: Items available for loan: [Call number: I5 F576] (1).

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