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1. Explaining the race gap in satisfaction with urban services

by Ryzin, Gregg G. Van | Immerwahr, Stephen | Muzzio, Douglas.

Material type: article Article Publisher: 2004Barcode no: AR61451.Availability: Items available for loan: (1).

2. Drivers and consequences of citizen satisfaction: an application of the American customer satisfaction index model to New York city

by Ryzin, Gregg G. Van et al.

Material type: article Article Publisher: 2004Barcode no: AR61707.Availability: Items available for loan: (1).

3. Expectations, performance, and citizen satisfaction with urban services

by Ryzin, Gregg G. Van.

Material type: article Article Publisher: 2004Barcode no: AR61931.Availability: Items available for loan: (1).

4. Importance-performance analysis of citizen satisfaction surveys

by Ryzin, Gregg G. Van | Immerwahr, Stephen.

Material type: article Article Publisher: 2007Barcode no: AR75139.Availability: Items available for loan: (1).

5. Citizen attitudes toward transparency in local government

by Piotrowski, Suzanne J | Ryzin, Gregg G. van.

Material type: article Article Publisher: 2007Barcode no: AR76565.Availability: Items available for loan: (1).

6. Citizen perceptions of road smoothness: evidence from New York with implications for comparative performance measurement

by Ryzin, Gregg G. Van.

Material type: article Article Publisher: 2008Barcode no: AR81707.Availability: Items available for loan: (1).

7. Performance measures and parental satisfaction with New York city schools

by Charbonneau, Etienne | Ryzin, Gregg G. Van.

Material type: article Article Publisher: 2012Barcode no: AR96993.Availability: Items available for loan: (1).

8. Public management reform and citizen perceptions of the UK health system

by Grosso, Ashley L | Ryzin, Gregg G. Van.

Material type: article Article Publisher: 2012Barcode no: AR98119.Availability: Items available for loan: (1).

9. Social and political consequences of administrative corruption: A study of public perceptions in Spain

by Villoria, Manuel | Lavena, Cecilia F | Ryzin, Gregg G. Van.

Material type: article Article Publisher: 2013Barcode no: AR99333.Availability: Items available for loan: (1).

10. An experimental test of the expectancy-disconfirmation theory of citizen satisfaction

by Ryzin, Gregg G. Van.

Material type: article Article Publisher: 2013Barcode no: AR101260.Availability: Items available for loan: (1).

11. The curious case of the post-9-11 boost in government job satisfaction

by Ryzin, Gregg G. Van.

Material type: article Article Publisher: 2014Barcode no: AR104390.Availability: Items available for loan: (1).

12. Are performance management practices associated with better outcomes? Empirical evidence from New York public schools

by Sun, Rusi | Ryzin, Gregg G. van.

Material type: article Article Publisher: 2014Barcode no: AR104922.Availability: Items available for loan: (1).

13. Evidence of an 'end of history illusion' in the work motivations of public service professionals

by Ryzin, Gregg G. Van.

Material type: article Article Publisher: 2016Barcode no: AR112402.Availability: Items available for loan: (1).

14. Incredibly good performance: an experimental study of source and level effects on the credibility of government

by James, Oliver | Ryzin, Gregg G. Van.

Material type: article Article Publisher: 2017Barcode no: AR114680.Availability: Items available for loan: (1).

15. Representative bureaucracy: a lever to enhance social equity, coproduction, and democracy

by Riccucci, Norma M | Ryzin, Gregg G. Van.

Material type: article Article Publisher: 2017Barcode no: AR114861.Availability: Items available for loan: (1).

16. Exploring the deep antecedent of public service motivation

by Charbonneau, Etienne | Ryzin, Gregg G. Van.

Material type: article Article Publisher: 2017Barcode no: AR115790.Availability: Items available for loan: (1).

17. A norm of evidence and research in decision-making (NERD): Scale development, reliability, and validity

by Hall, Jeremy L | Ryzin, Gregg G. Van.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: Public Administration Review 2019Barcode no: AR120844.Availability: Items available for loan: (1).

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