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Measuring information systems service quality: lessons from two longitudinal case studies
by Watson, Richard T | Kavan, C. Bruce | Pitt, Leyland F. Material type:  Article Publisher: 1998Barcode no: AR38596.Availability: Items available for loan: (1).
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A study of the use of information technology and its impact on service quality in the Malaysian public Sector
by Abdullah, Hazman Shah | Ahmad, Ala-Aldin A. Material type: Article Publisher: 2001Barcode no: AR53700.Availability: Items available for loan: (1).
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3.
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Service quality in public sector banks: an empirical investigation
by Bhat, Mushtaq A. Material type: Article Publisher: 2003Barcode no: AR56916.Availability: Items available for loan: (1).
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The impact of improved service quality on IUD continuation: evidence from rural India
by Patel, Dexa et al. Material type: Article Publisher: 2003Barcode no: AR60476.Availability: Items available for loan: (1).
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Parkinson's law and the new public management? Contracting determinants and service-quality consequences in public education
by O'Toole, Laurence J., Jr | Meier, Kenneth J. Material type: Article Publisher: 2004Barcode no: AR61708.Availability: Items available for loan: (1).
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Measuring service quality: servqual vs. servperf scales
by Jain, Sanjay K | Gupta, Garima. Material type: Article Publisher: 2004Barcode no: AR61996.Availability: Items available for loan: (1).
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Service quality in Indian banks
by Mahadevappa, B. Material type: Article Publisher: 2004Barcode no: AR65142.Availability: Items available for loan: (1).
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Service quality perceptions in banks: a comparative analysis
by Bhat, Mushtaq A. Material type: Article Publisher: 2005Barcode no: AR66816.Availability: Items available for loan: (1).
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Zones of tolerance: alternative scales for measuring information systems service quality
by Kettinger, William J | Lee, Choong C. Material type: Article Publisher: 2005Barcode no: AR68763.Availability: Items available for loan: (1).
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10.
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Relative importance of service quality dimensions of management institutes
by Kaiser, Gagandeep | Kumar, Babita | Banga, Gangandeep. Material type: Article Publisher: 2006Barcode no: AR73136.Availability: Items available for loan: (1).
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Coercion versus choice: citizen evaluations of public service quality across methods of consumption
by Brown, Trevor. Material type: Article Publisher: 2007Barcode no: AR78223.Availability: Items available for loan: (1).
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The limits of knowledge management for UK public services modernization: the case of patient safety and service quality
by Currie, Graeme | Finn, Rachael | Waring, Justin. Material type: Article Publisher: 2008Barcode no: AR79077.Availability: Items available for loan: (1).
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Service quality in general insurance sector: an empirical study
by Gopalkrishna, B. et al. Material type: Article Publisher: 2008Barcode no: AR79939.Availability: Items available for loan: (1).
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The three dimensions of quality service: the case of service quality gaps in the UK National Health Service?
by Nwabueze, Uche | Mileski, Joan P. Material type: Article Publisher: 2008Barcode no: AR80117.Availability: Items available for loan: (1).
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Service quality in modern bureaucracy: Parkinson's theory at work
by Jochimsen, Beate. Material type: Article Publisher: 2009Barcode no: AR81796.Availability: Items available for loan: (1).
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Predicting patient loyalty and service quality relationship: a case study of civil hospital, Ahmedabad, India
by Chahal, Hardeep. Material type: Article Publisher: 2008Barcode no: AR82015.Availability: Items available for loan: (1).
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Developing a model to measure financial condition in local government: evaluating service quality and minimizing the effects of the socioeconomic environment: an application to Spanish municipalities
by Zafra-Gomez, Jose Luis | Hernandez-Bastida, Agustin | Lopez-Hernandez, Antonio Manue. Material type: Article Publisher: 2009Barcode no: AR83595.Availability: Items available for loan: (1).
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Mapping the terrain of public service quality improvement: twenty-five years of trends and practices in the United State
by Holzer, Marc | Kim, Younhee | Charbonneau, Etienne. Material type: Article Publisher: 2009Barcode no: AR84976.Availability: Items available for loan: (1).
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A study on service quality perceptions of public and private sector banks in Erode district
by Arjunan, C | Elizabeth, E. Shirley. Material type: Article Publisher: 2011Barcode no: AR92544.Availability: Items available for loan: (1).
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Consumerism and service quality in hypermarkets
by Kahdar, S. Syed | Balaji, B. Material type: Article Publisher: 2011Barcode no: AR94829.Availability: Items available for loan: (1).
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