Indian Institute of Public Administration

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Are you satisfied?: citizen feedback and delivery of urban services by Uwe Deichmann and Somik V. Lall

by Deichmann, Uwe | Lall, Somik V.

Material type: book Book Publisher: Washington, D.C. World Bank 2003Barcode no: WB9693.Availability: Items available for loan: (1).

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2.
Consumer satisfaction and complaining behaviour by H.C. Purohit

by Purohit, H.C.

Material type: book Book Publisher: New Delhi Mittal 2004Barcode no: 79873.Availability: Items available for loan: [Call number: T34403x54 P975] (1).

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3.
Quality from customer needs to customer satisfaction by Bo Bergman and Bengt Klefsjo

by Bergman, Bo | Kelfsjo, Bengt.

Edition: 2nd ed.Material type: book Book Publisher: New Delhi Overseas Press 2006Barcode no: 81481.Availability: Items available for loan: [Call number: T254 k674] (1).

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4.
101 ways to really satisfy your customers by Andrew Griffiths

by Griffiths, Andrew.

Material type: book Book Publisher: Crows Nest Allen & Unwin 2007Barcode no: 82345.Availability: Items available for loan: [Call number: T15 G875] (1).

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5.
Customer satisfaction: practical tools for building important relationships by Dru Scott

by Scott, Dru.

Edition: 3rd ed.Material type: book Book Publisher: New Delhi Viva Books 2004Barcode no: 82356.Availability: Items available for loan: [Call number: T42 Sc84] (1).

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6.
Improving customer satisfaction, loyalty, and profit : an integrated measurement and management system By Michael D. Johnson, Anders Gustafsson

by Johnson, Michael D.

Material type: book Book Publisher: New Delhi John Wiley 2000Barcode no: GR19389.Availability: Items available for loan: [Call number: T15 J634i] (1).

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7.
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Customer service nightmares: 100 tales of the worst experiences possible, and how they could have been fixed By Nancy Friedman

by Friedman, Nancy.

Material type: book Book Publisher: New Delhi Viva books 2004Barcode no: GR19400.Availability: Items available for loan: [Call number: T347 F914] (1).

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8.
Consumer Satisfaction and Loyalty In Indian Consumer Banking By Jyoti Sharma

by Sharma: Jyoti.

Material type: book Book Publisher: New Delhi Universal Law Publishing 2007Barcode no: GR19504.Availability: Items available for loan: [Call number: T344x54 Sh23] (1).

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9.
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Customer perceived value and its impact on satisfaction and loyalty: a study of ready to wear garment sector in New Delhi

by Sharan, Sharmila.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: 2018Barcode no: AR118106.Availability: Items available for loan: (1).

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10.
Service quality in retail banking Balancing customer perception and expextation

by Aditi Baghla.

Material type: book Book Publisher: New Delhi Bharti 2017Barcode no: 87842.Availability: Items available for loan: [Call number: T42x5433 B146] (1).

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11.
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Tourist industry: Sustainability and local versus global consumer happiness

by Corvo, Paolo.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: Indian Journal of Public Administration Barcode no: AR121982.Availability: Items available for loan: (1).

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