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1.
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Customer services in public admininstration
by Wagenheim, George D | Reurink, John H. Material type:  Article; Format:
print
Barcode no: AR847.Availability: Items available for loan: (1).
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2.
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Management of customer complaints
by Mahendru, Deepak. Material type: Article; Format:
print
Barcode no: AR23663.Availability: Items available for loan: (1).
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3.
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Goal directed change in service utilization
by Moore, Stephen T. Material type: Article; Format:
print
Barcode no: AR24365.Availability: Items available for loan: (1).
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4.
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Customer care in the public sector
by Shea, Donal O. Material type: Article; Format:
print
Barcode no: AR24366.Availability: Items available for loan: (1).
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5.
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Designing customer value index
by Sahay, Vinita S. Material type: Article Publisher: 2004Barcode no: AR64935.Availability: Items available for loan: (1).
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6.
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Customer first, always
by Lulla, Suresh. Material type: Article Publisher: 2017Barcode no: AR117280.Availability: Items available for loan: (1).
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7.
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Customer knowledge management via social media: a case study of an Indian retailer
by Valacherry, Arunima Kambikanon | Pakkeerappa, Pakkeerappagari. Material type: Article Publisher: 2018Barcode no: AR117649.Availability: Items available for loan: (1).
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8.
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Financial services for the urban poor: South Africa's E plan by Jo Ann Paulson and Jhames McAndrews
by Paulson, Jo Ann | Mcandrews, James. Material type:  Book Publisher: Washington, D.C. World Bank 1998Barcode no: WB7995.Availability: Items available for loan: (1).
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9.
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Sharing knowledge: innovations and remaining challenges by Catherine Gwin
by Gwin, Catherine. Material type: Book Publisher: Washington, D.C. World Bank 2003Barcode no: WB9932.Availability: Items available for loan: [Call number: T42 G989] (1).
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10.
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Strategic leadership: the missing links by Richard S. Handscombe and Philip A. Norman
by Handscombe, Richard S | Norman, Philip A. Material type: Book Publisher: London McGraw Hill 1989Barcode no: 68865.Availability: Items available for loan: [Call number: I51 H192] (1).
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11.
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Eqality in managing service delivery by Rohan Collier
by Collier, Rohan. Material type: Book Publisher: Buckingham Open University Press 1998Barcode no: 74982.Availability: Items available for loan: [Call number: T48x42 C69] (1).
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12.
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Implementing strategic change: tools for transforming an organization by Steven H. Hoisington and S.A. Vaneswaran
by Hoisington, Steven H | Vaneswaran, S.A. Material type: Book Publisher: New Delhi Tata McGraw Hill 2005Barcode no: 80093.Availability: Items available for loan: [Call number: I513 H688] (1).
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13.
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The nuts and bolts of CRM by Dhruv Nath
by Nath, Dhruv. Material type: Book Publisher: New Delhi Tata McGraw Hill 2005Barcode no: 80136.Availability: Items available for loan: [Call number: T48 N194] (1).
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14.
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Customer experience management : concepts and applications edited by Shyam Sunder Kambhammettu
by Kambhammettu, Shyam Sunder. Material type: Book Publisher: Hyderabad Le Magnus University Press 2005Barcode no: 80691.Availability: Items available for loan: [Call number: T300 K128] (1).
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15.
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eCRM: concepts and cases edited by Madhavi Garikaparthi
by Garikaparthi, Madhavi. Material type: Book Publisher: Hyderabad ICFAI Univ. Press 2005Barcode no: 80664.Availability: Items available for loan: [Call number: T15 G182] (1).
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16.
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Quality from customer needs to customer satisfaction by Bo Bergman and Bengt Klefsjo
by Bergman, Bo | Kelfsjo, Bengt. Edition: 2nd ed.Material type: Book Publisher: New Delhi Overseas Press 2006Barcode no: 81481.Availability: Items available for loan: [Call number: T254 k674] (1).
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17.
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Customer loyalty: a guide for time travelers by Sionade Robinson and Lyn Etherington
by Robinson, Sionade | Etherington, Lyn. Material type: Book Publisher: Palgrave Macmillan New York 2006Barcode no: 82354.Availability: Items available for loan: [Call number: T48 R56] (1).
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18.
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Customer care excellance: how to create an effective customer focus by Sarah Cook
by Cook, Sarah. Edition: 4th ed.Material type: Book Publisher: New Delhi Kogan page 2004Barcode no: 82352.Availability: Items available for loan: [Call number: T15 C771] (1).
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19.
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Making customer service happen: a simple and effective guide toachieving unbelievable customer satisfaction while reducing your costs by Neville Lake and Kristin Hickey
by Lake, Neville | Hickey, Kristin. Material type: Book Publisher: Warriewood Business 2006Barcode no: 82358.Availability: Items available for loan: [Call number: T42 L148] (1).
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20.
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Customer intimacy: pick your partners, shape your culture, win together by Fred Wiersema
by Wiersema, Fred. Material type: Book Publisher: London Profile Books 2003Barcode no: 82353.Availability: Items available for loan: [Call number: T15 W637] (1).
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