|
|
21.
|
Customer relationships Customer relationships
by Cartwright, Roger. Material type:  Book Publisher: Oxford Capstone 2003Barcode no: 82355.Availability: Items available for loan: [Call number: I5 C249] (1).
|
|
|
22.
|
Customer capitalism: the new business model of increasing returns in new market spaces by Sandra Vandermerwe
by Vandermerwe, Sandra. Material type: Book Publisher: London Nicholas Brealey 1999Barcode no: 82351.Availability: Items available for loan: [Call number: T48 V283] (1).
|
|
|
23.
|
The consumer or else!: consumer- centric business by Camille P. Schuster and Donald F. Dufek
by Schuster, Camille P | Dufek, Donald F. Material type: Book Publisher: New York International Business Press 2004Barcode no: 82347.Availability: Items available for loan: [Call number: T344 Su35] (1).
|
|
|
24.
|
Customer satisfaction: practical tools for building important relationships by Dru Scott
by Scott, Dru. Edition: 3rd ed.Material type: Book Publisher: New Delhi Viva Books 2004Barcode no: 82356.Availability: Items available for loan: [Call number: T42 Sc84] (1).
|
|
|
25.
|
Profit brand: how to increase the profitabukuty, accountability and sustainability of brands by Nick Wreden
by Wreden, Nick. Material type: Book Publisher: London Kogan Page 2007Barcode no: 82434.Availability: Items available for loan: [Call number: T34 W925] (1).
|
|
|
26.
|
A risk-benefit perspective on early customer integration by Christoph Kausch
by Kausch, Christoph. Material type: Book Publisher: New York Physica- Verlag 2007Barcode no: 82445.Availability: Items available for loan: [Call number: T15 K166] (1).
|
|
|
27.
|
Banking sector reforms: a new perspective by R. K. Uppal and Neetu Khanna
by Uppal, R. K | Khanna, Neetu. Material type: Book Publisher: New Delhi Sarup Books 2012Barcode no: 84944.Availability: Items available for loan: [Call number: T42x54 Up6b] (1).
|
|
|
28.
|
Service quality customer satisfaction and efficiency in Indian banks: an empirical study by R. K. Uppal
by Uppal, R. K. Material type: Book Publisher: New Delhi Sarup Books 2011Barcode no: 84946.Availability: Items available for loan: [Call number: T42x54 Up6s] (1).
|
|
|
29.
|
Profitable customer engagement : concepts, metrics, and strategies by V. Kumar
by Kumar, V. Material type: Book Publisher: New Delhi Sage 2013Barcode no: 85741.Availability: Items available for loan: [Call number: I5 K96p] (1).
|
|
|
30.
|
What to say to a porcupine : 20 humorous tales that get to the heart of great customer service By Richard S. Gallagher
by Gallagher, Richard S. Material type: Book Publisher: New Delhi BPI India 2012Barcode no: 86276.Availability: Items available for loan: [Call number: T42 G135] (1).
|
|
|
31.
|
Contemporary issues in service marketing : challenges for 21st century by Saroj Kumar Dash , Shakti Prakash and Gyan Prakash
by Dash, Saroj Kumar, Shakti Prakash and Gyan Prakash. Material type: Book Publisher: New Delhi Global Research Pub. 2012Barcode no: 86420.Availability: Items available for loan: [Call number: T2x54 D26c] (1).
|
|
|
32.
|
Customer relationship management : concepts and technologies by Francis Buttle
by Buttle, Francis. Edition: 2ndMaterial type: Book Publisher: London Routledge 2015Barcode no: 86449.Availability: Items available for loan: [Call number: I5 B983] (1).
|
|
|
33.
|
Uncommon service : how to win by putting customers at the core of your business by Frances Frei and Anne Morriss
by Frei, Frances and Morriss, Anne. Material type: Book Publisher: Boston Harvard Business review press 2012Barcode no: 86810.Availability: Items available for loan: [Call number: T48 F881] (1).
|
|
|
34.
|
Nordstrom way to customer service excellence : the handbook for becoming the "Nordstrom" of your industry by Robert Spector and Patrick McCarthy
by Spector, Robert and McCarthy, Patrick. Edition: 2ndMaterial type: Book Publisher: New Delhi Wiley 2012Barcode no: 86846.Availability: Items available for loan: [Call number: T15x54 Sp31] (1).
|
|
|
35.
|
Administration as service, the public as client by Organisation for Economic Co-operation and Development
by France. Organisation for Economic Co-operation and Development. Material type: Book Publisher: Paris Organisation for Economic Co-operation and Development 1987Barcode no: G17734.Availability: Items available for loan: [Call number: B3 Or3ap] (1).
|
|
|
36.
|
Customer satisfaction in postal services by Santa Gopinath
by Gopinath, Santa. Material type: Book Publisher: New Delhi Indian Institute of Public Administration 1978Barcode no: GR10693.Availability: Items available for loan: [Call number: APPPA 77-78 GOP] (1).
|
|
|
37.
|
Employees first, customers second: turning conventional management upside down by Vineet Nayar
by Nayar, Vineet. Material type: Book Publisher: Boston Harvard Business Press 2010Barcode no: GR18535.Availability: Items available for loan: [Call number: I513 N23e] (1).
|
|
|
38.
|
Performance driven CRM: how to make your customer relationship management vision, a reality By Stanley A. Brown and Moosha Gulycz
by Brown, Stanley A. Material type: Book Publisher: Ontario John Wiley 2002Barcode no: GR19388.Availability: Items available for loan: [Call number: T15 B815p] (1).
|
|
|
39.
|
Customer relationship management By R.K. Sugandhi
by Sugandhi,R.K. Material type: Book Publisher: New Delhi New age international 2008Barcode no: GR19387.Availability: Items available for loan: [Call number: T15 Su32c] (1).
|
|
|
40.
|
Customer relationship management:concepts & applications By Alok Kumar, Chhabi Sinha, and Rakesh Sharma
by Kumar, Alok. Material type: Book Publisher: New Delhi Biztantra 2007Barcode no: GR19390.Availability: Items available for loan: [Call number: T15 K96c] (1).
|
