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41.
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Improving customer satisfaction, loyalty, and profit : an integrated measurement and management system By Michael D. Johnson, Anders Gustafsson
by Johnson, Michael D. Material type:  Book Publisher: New Delhi John Wiley 2000Barcode no: GR19389.Availability: Items available for loan: [Call number: T15 J634i] (1).
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42.
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Customer service nightmares: 100 tales of the worst experiences possible, and how they could have been fixed By Nancy Friedman
by Friedman, Nancy. Material type: Book Publisher: New Delhi Viva books 2004Barcode no: GR19400.Availability: Items available for loan: [Call number: T347 F914] (1).
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43.
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Why CRM Doesn't work : how to win by letting customers manage the relationship by Frederick Newell
by Newwell, Frederick. Material type: Book Publisher: New Delhi Kogan page 2008Barcode no: GR19369.Availability: Items available for loan: [Call number: T34 N441w] (1).
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44.
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Dealing with the customer from hell By Shaun Belding
by Belding, Shaun. Material type: Book Publisher: Delhi Macmillan 2000Barcode no: GR19401.Availability: Items available for loan: [Call number: T15 B41d] (1).
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45.
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Best practices: building your business with customer-focused solutions By Robert Hiebeler, Thomas B. Kelly, and Charles Ketteman
by Hiebeler, Robert. Material type: Book Publisher: New York Simon & Schuster 1998Barcode no: GR19397.Availability: Items available for loan: [Call number: T42 An23] (1).
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46.
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9 Brand shaastras: nine successful brand strategies to BUILD winning brands By Jagdeep Kapoor
by Kapoor, Jagdeep. Material type: Book Publisher: New Delhi Sage 2004Barcode no: GR19427.Availability: Items available for loan: [Call number: T34 K141b] (1).
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47.
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Customer- driven services management by S. Balachandran
by Balachandran, S. Material type: Book Publisher: New Delhi Responcse Books 2004Barcode no: GR19445.Availability: Items available for loan: [Call number: T15 B18c] (1).
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48.
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CRM at the speed of light : social CRM strategies , tools , and techniques for engaging your customers by Paul Greenberg
by Greenberg, Paul. Edition: 4thMaterial type: Book Publisher: New Delhi Tata MCGraw Hill 2010Barcode no: GR19444.Availability: Items available for loan: [Call number: T15 G82c] (1).
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49.
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Creating customer delight: the how and why of CRM By Rakesh Seth and Kirti Seth
by Seth Rakesh. Material type: Book Publisher: New Delhi Sage 2005Barcode no: GR19449.Availability: Items available for loan: [Call number: T15 Se75c] (1).
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50.
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The Go-Giver : A little story about a powerful business idea By Bob Burg and John David Mann
by Burg, Bob. Material type: Book Publisher: New York Portfolio 2007Barcode no: GR19523.Availability: Items available for loan: [Call number: I52 B911] (1).
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51.
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24 Brand Mantras : Finding a Place in the Minds and Hearts of Consumers By Jagdeep Kapoor
by Kapoor Jagdeep. Material type: Book Publisher: New Delhi Sage Publication 2001Barcode no: GR19535.Availability: Items available for loan: [Call number: T15 K141] (1).
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52.
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How to win customers in the digital world : total action or fatal inaction by Martijn Hoogeweegen, Nancy Foy Cameron and Thomas Weesing
by Hoogeweegen, Martijn , Cameron, Nancy Foy and Weesing, Thomas. Material type: Book Publisher: New York Springer 2000Barcode no: GR19983.Availability: Items available for loan: [Call number: T34 H762] (1).
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53.
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A comparative analysis on customer satisfaction with reference to public sector and private sector travel operators in tourism management of M.P.
by Jain, Shubhangi. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: 2018Barcode no: AR118096.Availability: Items available for loan: (1).
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54.
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Modelling customer's vision towards disribution channels of Indian life insurance industry
by Chattha, Samiya | Bawa, Sumninder Kaur. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: 2018Barcode no: AR118279.Availability: Items available for loan: (1).
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55.
|
Service quality in retail banking Balancing customer perception and expextation
by Aditi Baghla. Material type: Book Publisher: New Delhi Bharti 2017Barcode no: 87842.Availability: Items available for loan: [Call number: T42x5433 B146] (1).
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56.
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Excellence wins: a no-nonsense guide to becoming the best in a world of compromise by Horst Schulze
by Schulze, Horst. Material type: Book Publisher: Michigna Zondervan 2019Barcode no: 88211.Availability: Items available for loan: [Call number: T42 Sch85] (1).
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57.
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Banking Ombudsman Scheme: An Analysis
by Prakash, Ved. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: Bihar Journal of Public Administration Barcode no: AR122896.Availability: Items available for loan: (1).
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58.
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Measuring the emotional dimensions of retail banking experience in non-metro cities
by Kumar, Prerna. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: Abhigyan Barcode no: AR123088.Availability: Items available for loan: (1).
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59.
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Customer engagement in word of mouth communication with regard to home appliances
by Arthi, D. and Santhi, P. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: Abhigyan Barcode no: AR124243.Availability: Items available for loan: (1).
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60.
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Developing a framework for informal training/learning for retails store employees in India
by Kaila, Sunanda. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: Indian Journal of Training and Development Barcode no: AR126313.Availability: Items available for loan: (1).
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