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1.
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Implementing strategic change: tools for transforming an organization by Steven H. Hoisington and S.A. Vaneswaran
by Hoisington, Steven H | Vaneswaran, S.A. Material type:  Book Publisher: New Delhi Tata McGraw Hill 2005Barcode no: 80093.Availability: Items available for loan: [Call number: I513 H688] (1).
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2.
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eCRM: concepts and cases edited by Madhavi Garikaparthi
by Garikaparthi, Madhavi. Material type: Book Publisher: Hyderabad ICFAI Univ. Press 2005Barcode no: 80664.Availability: Items available for loan: [Call number: T15 G182] (1).
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3.
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Customer loyalty: a guide for time travelers by Sionade Robinson and Lyn Etherington
by Robinson, Sionade | Etherington, Lyn. Material type: Book Publisher: Palgrave Macmillan New York 2006Barcode no: 82354.Availability: Items available for loan: [Call number: T48 R56] (1).
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4.
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Customer care excellance: how to create an effective customer focus by Sarah Cook
by Cook, Sarah. Edition: 4th ed.Material type: Book Publisher: New Delhi Kogan page 2004Barcode no: 82352.Availability: Items available for loan: [Call number: T15 C771] (1).
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5.
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Customer relationships Customer relationships
by Cartwright, Roger. Material type: Book Publisher: Oxford Capstone 2003Barcode no: 82355.Availability: Items available for loan: [Call number: I5 C249] (1).
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6.
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Customer capitalism: the new business model of increasing returns in new market spaces by Sandra Vandermerwe
by Vandermerwe, Sandra. Material type: Book Publisher: London Nicholas Brealey 1999Barcode no: 82351.Availability: Items available for loan: [Call number: T48 V283] (1).
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7.
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The consumer or else!: consumer- centric business by Camille P. Schuster and Donald F. Dufek
by Schuster, Camille P | Dufek, Donald F. Material type: Book Publisher: New York International Business Press 2004Barcode no: 82347.Availability: Items available for loan: [Call number: T344 Su35] (1).
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8.
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Customer satisfaction: practical tools for building important relationships by Dru Scott
by Scott, Dru. Edition: 3rd ed.Material type: Book Publisher: New Delhi Viva Books 2004Barcode no: 82356.Availability: Items available for loan: [Call number: T42 Sc84] (1).
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9.
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Profit brand: how to increase the profitabukuty, accountability and sustainability of brands by Nick Wreden
by Wreden, Nick. Material type: Book Publisher: London Kogan Page 2007Barcode no: 82434.Availability: Items available for loan: [Call number: T34 W925] (1).
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10.
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A risk-benefit perspective on early customer integration by Christoph Kausch
by Kausch, Christoph. Material type: Book Publisher: New York Physica- Verlag 2007Barcode no: 82445.Availability: Items available for loan: [Call number: T15 K166] (1).
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11.
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Banking sector reforms: a new perspective by R. K. Uppal and Neetu Khanna
by Uppal, R. K | Khanna, Neetu. Material type: Book Publisher: New Delhi Sarup Books 2012Barcode no: 84944.Availability: Items available for loan: [Call number: T42x54 Up6b] (1).
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12.
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Service quality customer satisfaction and efficiency in Indian banks: an empirical study by R. K. Uppal
by Uppal, R. K. Material type: Book Publisher: New Delhi Sarup Books 2011Barcode no: 84946.Availability: Items available for loan: [Call number: T42x54 Up6s] (1).
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13.
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Profitable customer engagement : concepts, metrics, and strategies by V. Kumar
by Kumar, V. Material type: Book Publisher: New Delhi Sage 2013Barcode no: 85741.Availability: Items available for loan: [Call number: I5 K96p] (1).
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14.
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What to say to a porcupine : 20 humorous tales that get to the heart of great customer service By Richard S. Gallagher
by Gallagher, Richard S. Material type: Book Publisher: New Delhi BPI India 2012Barcode no: 86276.Availability: Items available for loan: [Call number: T42 G135] (1).
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15.
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Customer relationship management : concepts and technologies by Francis Buttle
by Buttle, Francis. Edition: 2ndMaterial type: Book Publisher: London Routledge 2015Barcode no: 86449.Availability: Items available for loan: [Call number: I5 B983] (1).
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16.
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Uncommon service : how to win by putting customers at the core of your business by Frances Frei and Anne Morriss
by Frei, Frances and Morriss, Anne. Material type: Book Publisher: Boston Harvard Business review press 2012Barcode no: 86810.Availability: Items available for loan: [Call number: T48 F881] (1).
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17.
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Administration as service, the public as client by Organisation for Economic Co-operation and Development
by France. Organisation for Economic Co-operation and Development. Material type: Book Publisher: Paris Organisation for Economic Co-operation and Development 1987Barcode no: G17734.Availability: Items available for loan: [Call number: B3 Or3ap] (1).
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18.
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Employees first, customers second: turning conventional management upside down by Vineet Nayar
by Nayar, Vineet. Material type: Book Publisher: Boston Harvard Business Press 2010Barcode no: GR18535.Availability: Items available for loan: [Call number: I513 N23e] (1).
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19.
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Customer relationship management By R.K. Sugandhi
by Sugandhi,R.K. Material type: Book Publisher: New Delhi New age international 2008Barcode no: GR19387.Availability: Items available for loan: [Call number: T15 Su32c] (1).
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20.
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Customer relationship management:concepts & applications By Alok Kumar, Chhabi Sinha, and Rakesh Sharma
by Kumar, Alok. Material type: Book Publisher: New Delhi Biztantra 2007Barcode no: GR19390.Availability: Items available for loan: [Call number: T15 K96c] (1).
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