|
|
1.
|
Financial services for the urban poor: South Africa's E plan by Jo Ann Paulson and Jhames McAndrews
by Paulson, Jo Ann | Mcandrews, James. Material type:  Book Publisher: Washington, D.C. World Bank 1998Barcode no: WB7995.Availability: Items available for loan: (1).
|
|
|
2.
|
Sharing knowledge: innovations and remaining challenges by Catherine Gwin
by Gwin, Catherine. Material type: Book Publisher: Washington, D.C. World Bank 2003Barcode no: WB9932.Availability: Items available for loan: [Call number: T42 G989] (1).
|
|
|
3.
|
Strategic leadership: the missing links by Richard S. Handscombe and Philip A. Norman
by Handscombe, Richard S | Norman, Philip A. Material type: Book Publisher: London McGraw Hill 1989Barcode no: 68865.Availability: Items available for loan: [Call number: I51 H192] (1).
|
|
|
4.
|
Eqality in managing service delivery by Rohan Collier
by Collier, Rohan. Material type: Book Publisher: Buckingham Open University Press 1998Barcode no: 74982.Availability: Items available for loan: [Call number: T48x42 C69] (1).
|
|
|
5.
|
Quality from customer needs to customer satisfaction by Bo Bergman and Bengt Klefsjo
by Bergman, Bo | Kelfsjo, Bengt. Edition: 2nd ed.Material type: Book Publisher: New Delhi Overseas Press 2006Barcode no: 81481.Availability: Items available for loan: [Call number: T254 k674] (1).
|
|
|
6.
|
Customer care excellance: how to create an effective customer focus by Sarah Cook
by Cook, Sarah. Edition: 4th ed.Material type: Book Publisher: New Delhi Kogan page 2004Barcode no: 82352.Availability: Items available for loan: [Call number: T15 C771] (1).
|
|
|
7.
|
Making customer service happen: a simple and effective guide toachieving unbelievable customer satisfaction while reducing your costs by Neville Lake and Kristin Hickey
by Lake, Neville | Hickey, Kristin. Material type: Book Publisher: Warriewood Business 2006Barcode no: 82358.Availability: Items available for loan: [Call number: T42 L148] (1).
|
|
|
8.
|
What to say to a porcupine : 20 humorous tales that get to the heart of great customer service By Richard S. Gallagher
by Gallagher, Richard S. Material type: Book Publisher: New Delhi BPI India 2012Barcode no: 86276.Availability: Items available for loan: [Call number: T42 G135] (1).
|
|
|
9.
|
Contemporary issues in service marketing : challenges for 21st century by Saroj Kumar Dash , Shakti Prakash and Gyan Prakash
by Dash, Saroj Kumar, Shakti Prakash and Gyan Prakash. Material type: Book Publisher: New Delhi Global Research Pub. 2012Barcode no: 86420.Availability: Items available for loan: [Call number: T2x54 D26c] (1).
|
|
|
10.
|
Uncommon service : how to win by putting customers at the core of your business by Frances Frei and Anne Morriss
by Frei, Frances and Morriss, Anne. Material type: Book Publisher: Boston Harvard Business review press 2012Barcode no: 86810.Availability: Items available for loan: [Call number: T48 F881] (1).
|
|
|
11.
|
Nordstrom way to customer service excellence : the handbook for becoming the "Nordstrom" of your industry by Robert Spector and Patrick McCarthy
by Spector, Robert and McCarthy, Patrick. Edition: 2ndMaterial type: Book Publisher: New Delhi Wiley 2012Barcode no: 86846.Availability: Items available for loan: [Call number: T15x54 Sp31] (1).
|
|
|
12.
|
Customer service nightmares: 100 tales of the worst experiences possible, and how they could have been fixed By Nancy Friedman
by Friedman, Nancy. Material type: Book Publisher: New Delhi Viva books 2004Barcode no: GR19400.Availability: Items available for loan: [Call number: T347 F914] (1).
|
|
|
13.
|
Best practices: building your business with customer-focused solutions By Robert Hiebeler, Thomas B. Kelly, and Charles Ketteman
by Hiebeler, Robert. Material type: Book Publisher: New York Simon & Schuster 1998Barcode no: GR19397.Availability: Items available for loan: [Call number: T42 An23] (1).
|
|
|
14.
|
Customer- driven services management by S. Balachandran
by Balachandran, S. Material type: Book Publisher: New Delhi Responcse Books 2004Barcode no: GR19445.Availability: Items available for loan: [Call number: T15 B18c] (1).
|
|
|
15.
|
Service quality in retail banking Balancing customer perception and expextation
by Aditi Baghla. Material type: Book Publisher: New Delhi Bharti 2017Barcode no: 87842.Availability: Items available for loan: [Call number: T42x5433 B146] (1).
|
|
|
16.
|
Excellence wins: a no-nonsense guide to becoming the best in a world of compromise by Horst Schulze
by Schulze, Horst. Material type: Book Publisher: Michigna Zondervan 2019Barcode no: 88211.Availability: Items available for loan: [Call number: T42 Sch85] (1).
|
